Matches in SemOpenAlex for { <https://semopenalex.org/work/W15345004> ?p ?o ?g. }
Showing items 1 to 95 of
95
with 100 items per page.
- W15345004 endingPage "193" @default.
- W15345004 startingPage "175" @default.
- W15345004 abstract "AbstractBusiness Process Outsourcing (BPO) is the delegation of one or more business processes to an external service provider (an offshore captive centre or a third party). The focus of most BPO research has been the cost reductions delivered by third party providers of BPO services in offshore locations in India, Eastern Europe and elsewhere. There has been little research on captive centres or the satisfaction of the end customer. This paper introduces the concept of “opaque indifference” which is OBPO delivered in a manner where the end customer is either unaware of or indifferent to the location of the service. It is important to the end customer in the OBPO environment and has a significant relationship with trust in the provider and the technology infrastructure. The overall research goal is to investigate the factors that support opaque indifference in OBPO.KeywordsBusiness Process OutsourcingOffshoringTrustOpaque Indifference" @default.
- W15345004 created "2016-06-24" @default.
- W15345004 creator A5007954818 @default.
- W15345004 creator A5025157398 @default.
- W15345004 creator A5046671099 @default.
- W15345004 creator A5078791390 @default.
- W15345004 date "2012-01-01" @default.
- W15345004 modified "2023-09-26" @default.
- W15345004 title "Seeking Opaque Indifference in Offshore BPO" @default.
- W15345004 cites W1602925710 @default.
- W15345004 cites W1708393801 @default.
- W15345004 cites W1974458829 @default.
- W15345004 cites W1975483982 @default.
- W15345004 cites W1982065156 @default.
- W15345004 cites W1986531017 @default.
- W15345004 cites W1995415491 @default.
- W15345004 cites W2001771035 @default.
- W15345004 cites W2029164681 @default.
- W15345004 cites W2035793820 @default.
- W15345004 cites W2041599321 @default.
- W15345004 cites W2042855664 @default.
- W15345004 cites W2048712801 @default.
- W15345004 cites W2109670060 @default.
- W15345004 cites W2141951329 @default.
- W15345004 cites W2159658175 @default.
- W15345004 cites W2169071089 @default.
- W15345004 cites W2270259298 @default.
- W15345004 cites W3121891033 @default.
- W15345004 doi "https://doi.org/10.1007/978-3-642-33920-2_11" @default.
- W15345004 hasPublicationYear "2012" @default.
- W15345004 type Work @default.
- W15345004 sameAs 15345004 @default.
- W15345004 citedByCount "6" @default.
- W15345004 countsByYear W153450042013 @default.
- W15345004 countsByYear W153450042014 @default.
- W15345004 countsByYear W153450042016 @default.
- W15345004 countsByYear W153450042017 @default.
- W15345004 countsByYear W153450042019 @default.
- W15345004 countsByYear W153450042020 @default.
- W15345004 crossrefType "book-chapter" @default.
- W15345004 hasAuthorship W15345004A5007954818 @default.
- W15345004 hasAuthorship W15345004A5025157398 @default.
- W15345004 hasAuthorship W15345004A5046671099 @default.
- W15345004 hasAuthorship W15345004A5078791390 @default.
- W15345004 hasConcept C111919701 @default.
- W15345004 hasConcept C116537 @default.
- W15345004 hasConcept C127413603 @default.
- W15345004 hasConcept C144133560 @default.
- W15345004 hasConcept C162324750 @default.
- W15345004 hasConcept C162853370 @default.
- W15345004 hasConcept C187736073 @default.
- W15345004 hasConcept C195094911 @default.
- W15345004 hasConcept C21547014 @default.
- W15345004 hasConcept C2780378061 @default.
- W15345004 hasConcept C40700 @default.
- W15345004 hasConcept C41008148 @default.
- W15345004 hasConcept C46934059 @default.
- W15345004 hasConcept C54750564 @default.
- W15345004 hasConcept C86532276 @default.
- W15345004 hasConcept C98045186 @default.
- W15345004 hasConceptScore W15345004C111919701 @default.
- W15345004 hasConceptScore W15345004C116537 @default.
- W15345004 hasConceptScore W15345004C127413603 @default.
- W15345004 hasConceptScore W15345004C144133560 @default.
- W15345004 hasConceptScore W15345004C162324750 @default.
- W15345004 hasConceptScore W15345004C162853370 @default.
- W15345004 hasConceptScore W15345004C187736073 @default.
- W15345004 hasConceptScore W15345004C195094911 @default.
- W15345004 hasConceptScore W15345004C21547014 @default.
- W15345004 hasConceptScore W15345004C2780378061 @default.
- W15345004 hasConceptScore W15345004C40700 @default.
- W15345004 hasConceptScore W15345004C41008148 @default.
- W15345004 hasConceptScore W15345004C46934059 @default.
- W15345004 hasConceptScore W15345004C54750564 @default.
- W15345004 hasConceptScore W15345004C86532276 @default.
- W15345004 hasConceptScore W15345004C98045186 @default.
- W15345004 hasLocation W153450041 @default.
- W15345004 hasOpenAccess W15345004 @default.
- W15345004 hasPrimaryLocation W153450041 @default.
- W15345004 hasRelatedWork W1557205058 @default.
- W15345004 hasRelatedWork W1674424760 @default.
- W15345004 hasRelatedWork W1971624849 @default.
- W15345004 hasRelatedWork W2082455696 @default.
- W15345004 hasRelatedWork W2585492457 @default.
- W15345004 hasRelatedWork W2994113669 @default.
- W15345004 hasRelatedWork W3126003279 @default.
- W15345004 hasRelatedWork W3132281247 @default.
- W15345004 hasRelatedWork W4312931572 @default.
- W15345004 hasRelatedWork W1953312042 @default.
- W15345004 isParatext "false" @default.
- W15345004 isRetracted "false" @default.
- W15345004 magId "15345004" @default.
- W15345004 workType "book-chapter" @default.