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- W153471056 abstract "Public complaints about operations of Australian Intelligence Community (AIC) are increasing. The Inspector-General of Intelligence Services (IGIS) reported in 2002 that the number of complaints leading to preliminary or full inquiries more than doubled from previous reporting year. This increase in complaints is ostensibly not reflective of any lowering of standards by agencies, but rather results from a number of external factors which have raised public consciousness of intelligence and security matters. For example, rise in global terrorism and consequential increase in AIC activity, heightened media publicity about Intelligence issues, and public debate about related controversial federal legislation, including counter-terrorism proposals.This article considers way in which complaints about AIC are currently dealt with through office of IGIS and looks at possibility of incorporating mediation into IGIS’ complaints resolution practice. The current mode of handling complaints is formal, resource intensive and does not bring relevant parties face-to-face to discuss issues in dispute. Whilst this system on face of it, holds AIC accountable, it does not necessarily lead to complainant or agency satisfaction with process or outcome. The contemporary complaints environment offers significant potential for an increase in use of informal dispute resolution methods such as mediation. This is because informal processes offer greater opportunities for transparency in AIC agency accountability as well as, resource savings, efficiency and flexibility" @default.
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- W153471056 date "2003-01-01" @default.
- W153471056 modified "2023-09-23" @default.
- W153471056 title "Exploring New Avenues for AIC Accountability: The Potential Use of Mediation to Resolve Complaints about Australian Intelligence Organisations" @default.
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