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- W1538372502 abstract "Introduction Chapter 1: Beyond First-Generation Balanced Scorecards Chapter 2: Analytics: A New Way of Tracking Organizational Performance Chapter 3: The Analytics-Based Scorecard: Adding More Business Intelligence to Your Metrics Chapter 4: Customer Relationship Analytics: Meaningful Metrics that Predict Loyalty Chapter 5: External Analytics: Quantifying Factors that Can Make or Break Your Business Chapter 6: People Analytics: Measuring Your Most Important Asset Chapter 7: Operational Analytics: Key Internal Metrics of Quality, Productivity, Timeliness, and Innovation Chapter 8: Strategic and Financial Metrics: Measuring What Really Matters Chapter 9: Beyond the Balanced Scorecard: From Performance Measurement to Performance Management Final Thoughts Appendices" @default.
- W1538372502 created "2016-06-24" @default.
- W1538372502 date "2007-07-01" @default.
- W1538372502 modified "2023-09-26" @default.
- W1538372502 title "Beyond the balanced scorecard: improving business intelligence with analytics" @default.
- W1538372502 doi "https://doi.org/10.5860/choice.44-6320" @default.
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