Matches in SemOpenAlex for { <https://semopenalex.org/work/W1540314240> ?p ?o ?g. }
Showing items 1 to 74 of
74
with 100 items per page.
- W1540314240 endingPage "76" @default.
- W1540314240 startingPage "65" @default.
- W1540314240 abstract "Abstract: This study aimed to determine the patient’s effect of the pharmaceutical service quality on satisfaction and loyalty in an outpatient pharmacy depot of Gambiran Regional Public Hospital Kediri. This study is a quantitative observational study using cross-sectional approach with 115 respondents. Sampling technique used in this study is purposive sampling method. Hypothesis testing is performed using Structural Equation Modeling (SEM). The hypothesis is evaluated based on the Critical Ratio (CR)>1.96 and the probability (p)<0.05. The results showed that pharmaceutical services is positively and significantly effect the patient satisfaction with the size of the coefficient of 0.881. The results also showed that the pharmaceutical service has no effect on patient loyalty and showed that satisfaction is positively and significantly effect the patient loyalty with the coefficients as large as 0.814. The study also showed that the pharmaceutical service influence patient loyalty indirectly through satisfaction. Keywords: pharmaceutical service quality; satisfation; loyalty; patient; SEM" @default.
- W1540314240 created "2016-06-24" @default.
- W1540314240 creator A5003782031 @default.
- W1540314240 creator A5012943091 @default.
- W1540314240 creator A5063231912 @default.
- W1540314240 date "2015-05-06" @default.
- W1540314240 modified "2023-09-22" @default.
- W1540314240 title "Pengaruh Mutu Pelayanan Farmasi terhadap Kepuasan dan Loyalitas Pasien Rawat Jalan dengan Cara Bayar Tunai" @default.
- W1540314240 cites W1538996593 @default.
- W1540314240 cites W1689771227 @default.
- W1540314240 cites W1918665936 @default.
- W1540314240 cites W1979907230 @default.
- W1540314240 cites W2001357518 @default.
- W1540314240 cites W2007220885 @default.
- W1540314240 cites W2008683253 @default.
- W1540314240 cites W2028201012 @default.
- W1540314240 cites W2031542528 @default.
- W1540314240 cites W2045044917 @default.
- W1540314240 cites W2054258106 @default.
- W1540314240 cites W2083828853 @default.
- W1540314240 cites W2089544520 @default.
- W1540314240 cites W2108921315 @default.
- W1540314240 cites W2228904234 @default.
- W1540314240 cites W938029077 @default.
- W1540314240 cites W29815029 @default.
- W1540314240 hasPublicationYear "2015" @default.
- W1540314240 type Work @default.
- W1540314240 sameAs 1540314240 @default.
- W1540314240 citedByCount "0" @default.
- W1540314240 crossrefType "journal-article" @default.
- W1540314240 hasAuthorship W1540314240A5003782031 @default.
- W1540314240 hasAuthorship W1540314240A5012943091 @default.
- W1540314240 hasAuthorship W1540314240A5063231912 @default.
- W1540314240 hasConcept C100363876 @default.
- W1540314240 hasConcept C104863432 @default.
- W1540314240 hasConcept C126322002 @default.
- W1540314240 hasConcept C140781008 @default.
- W1540314240 hasConcept C144133560 @default.
- W1540314240 hasConcept C15744967 @default.
- W1540314240 hasConcept C162853370 @default.
- W1540314240 hasConcept C178550888 @default.
- W1540314240 hasConcept C23131810 @default.
- W1540314240 hasConcept C2776967331 @default.
- W1540314240 hasConcept C2780378061 @default.
- W1540314240 hasConcept C2908647359 @default.
- W1540314240 hasConcept C512399662 @default.
- W1540314240 hasConcept C71924100 @default.
- W1540314240 hasConcept C99454951 @default.
- W1540314240 hasConceptScore W1540314240C100363876 @default.
- W1540314240 hasConceptScore W1540314240C104863432 @default.
- W1540314240 hasConceptScore W1540314240C126322002 @default.
- W1540314240 hasConceptScore W1540314240C140781008 @default.
- W1540314240 hasConceptScore W1540314240C144133560 @default.
- W1540314240 hasConceptScore W1540314240C15744967 @default.
- W1540314240 hasConceptScore W1540314240C162853370 @default.
- W1540314240 hasConceptScore W1540314240C178550888 @default.
- W1540314240 hasConceptScore W1540314240C23131810 @default.
- W1540314240 hasConceptScore W1540314240C2776967331 @default.
- W1540314240 hasConceptScore W1540314240C2780378061 @default.
- W1540314240 hasConceptScore W1540314240C2908647359 @default.
- W1540314240 hasConceptScore W1540314240C512399662 @default.
- W1540314240 hasConceptScore W1540314240C71924100 @default.
- W1540314240 hasConceptScore W1540314240C99454951 @default.
- W1540314240 hasIssue "1" @default.
- W1540314240 hasLocation W15403142401 @default.
- W1540314240 hasOpenAccess W1540314240 @default.
- W1540314240 hasPrimaryLocation W15403142401 @default.
- W1540314240 hasVolume "13" @default.
- W1540314240 isParatext "false" @default.
- W1540314240 isRetracted "false" @default.
- W1540314240 magId "1540314240" @default.
- W1540314240 workType "article" @default.