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- W1543599089 abstract "The premise of this research is that support in an interface can make interactions easier, but does not necessarily support understanding and more importantly knowledge acquisition. Interfaces often display certain relevant information, making recall of such knowledge unnecessary, relieving working memory. An example is “greying-out” (menu-) items, indicating that an action is not possible. An experiment was conducted in which subjects solved a series of puzzles. We hypothesized that providing greyed-out items (externalization) yields better performance during initial learning. An interface without greying-out (internalization) is expected to yield better performance and knowledge in later phases. Subjects solved a puzzle in two conditions: with greyed-out items and without. Externalization had little influence on performance. All subjects learned how to solve the puzzle. With acquired knowledge it was different. Procedural knowledge afterwards was equal, but declarative knowledge, concerning the central puzzle-rule was worse for those who had greyed-out items. Also, months later the same internalization-subjects had faster problem recognition of the task and better performance on a similar task." @default.
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- W1543599089 date "2004-09-06" @default.
- W1543599089 modified "2023-09-25" @default.
- W1543599089 title "The over-assisting interface: The role of support in knowledge acquisition" @default.
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