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- W1545671860 abstract "All service organizations need to be concerned about globalization and successful growth in the ever changing economic environment. Service companies in the midwest part of the United States were surveyed to determine how managers and their subordinates actually felt about the concept of innovation through total quality. A discrepancy between the perception of total quality as a means to achieve sustainable advantage and the actual implementation of such a strategy was perceived. Some conclusions posed were that managers need to invest more in promoting quality by increasing training, measuring the efforts of individuals within the organization more effectively, and rewarding these individuals with higher compensation for superior performance." @default.
- W1545671860 created "2016-06-24" @default.
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- W1545671860 date "1995-10-24" @default.
- W1545671860 modified "2023-09-26" @default.
- W1545671860 title "A Need for Quality Services in the 1990s:" @default.
- W1545671860 doi "https://doi.org/10.1300/j127v01n03_03" @default.
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