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• W1548441707 abstract "In the New Zealand hospitality industry, workplace bullying and its influences have been researched extensively (Bentley et al., 2012; O'Driscoll et al., 2011); the literature (Janta, 2011; Taran & Geronomi, 2002) notes that migrant workers are often the target of bullying in the hospitality industry. As a fast-growing ethnic population group in New Zealand, however, Chinese migrant workers have not previously been a research target in regards to workplace bullying. Therefore, the objective of this study is to determine the prevalence of perceived workplace bullying against Chinese migrant workers in the New Zealand hospitality industry and to examine the relationship between workplace bullying and its consequences in terms of organisational citizenship behaviour-individual (OCBI), turnover intention and negative word of mouth reported by employees. Four hypotheses were suggested to achieve this objective. This study adopted a quantitative research approach and recruited 64 Chinese respondents and 59 non-Chinese respondents engaged in the hospitality industry in Auckland, New Zealand. Following the data analysis, the results of both groups were discussed and compared in terms of their consistency with the findings of the extant literature. The key points of the study are summarised as follows: Firstly, workplace bullying in New Zealand has become a severe issue, with the percentage of employees who have suffered workplace bullying reflecting a sharp increase compared to Bentley et al.’s (2009) survey conducted five years ago. The main reason for this change may be the large number of Chinese migrant workers, who suffer high levels of workplace bullying. Secondly, and as discussed later in this dissertation, Chinese people have unique characteristics, some of which aggravate the levels of workplace bullying. Language" @default.
• W1548441707 created "2016-06-24" @default.
• W1548441707 creator A5014579261 @default.
• W1548441707 date "2014-01-01" @default.
• W1548441707 modified "2023-09-23" @default.
• W1548441707 title "The consequences of workplace bullying: a comparative study of migrant Chinese and other workers in the New Zealand hospitality industry" @default.
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