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- W1551907250 abstract "Background and objective : The customer , s satisfaction assessment is an essential task to learn about the performance and characteristics of the graduates in Technology in Biomedical Communications . The result to be gained is the useful information in regard to the improvement of the desirable graduates and quality assurance. This study aims to assess the customer , s satisfaction with the 2007 Graduates in Technology in Biomedical Communications, Faculty of Medicine, Khon Kaen University . Methods : Prospective descriptive study in target group 21 questionnaires were self – administered by the customers. Material and method : self – administered questionnaires using Likert scale (1-5 score) (5 = excellent, 4 = good, 3 = fair, 2 = poor, and 1 = very poor, need improvement) covering 18 items in 3 aspects, viz : (1) academic/competency (2) performance, and (3) ethic were sent by mail to their customers. The SPSS for the returned questionnaires were analized statistically, percentage, mean and standard deviation. Results : The result was 100% of response rate from their customers. The study found that the customer , s satisfaction of the 2007 graduates were rank at 4 (good) in all aspects : The academic/competency (4.01 + 0.45), performance (4.07 + 0.42) and ethic (4.46 + 0.46). Conclusion : The overall satisfaction was at high level. This study also found that the satisfaction scoring by the customers was 4.28±0.56. However, the study revealed some opinions about their customers perspectives were beneficial for the improvement Technology in Biomedical Communications Program courses with regards to the customer ciented graduates. Key Words : Satisfaction assessment, Technology in Biomedical Communications, Ranking Scale of 5" @default.
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- W1551907250 date "2010-01-01" @default.
- W1551907250 modified "2023-09-24" @default.
- W1551907250 title "Assessment of customers satisfaction with 2007 graduates in Technology in Biomedical Communications Program of Faculty of Medicine, Khon Kaen University" @default.
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