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- W1552065103 abstract "The present work reviews the current knowledge about violence, bullying and sexual harassment in the tourism and hospitality industry. It indicates the high prevalence of these aggressive behaviours, and identifies structural reasons, insufficient managerial skills and/or common beliefs as their causes. The negative impacts of bullying, violence and sexual harassment on employees include intentions to leave and psychological upset. These personal negative feelings and attitudes contribute to negative organizational performance indicators, such as high staff turnover rate and low profitability. In addition, the high prevalence of violence creates a negative image for the tourism and hospitality industry in general. The review shows that intervention plans are scattered in aims and time frames, focus mainly on managerial policies, and almost completely overlook immediate actions as well as guest violence. Given its importance, the low number of appropriate intervention tools, policies and agendas clearly su..." @default.
- W1552065103 created "2016-06-24" @default.
- W1552065103 creator A5041025392 @default.
- W1552065103 date "2015-07-14" @default.
- W1552065103 modified "2023-10-07" @default.
- W1552065103 title "Hostility or hospitality? A review on violence, bullying and sexual harassment in the tourism and hospitality industry" @default.
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- W1552065103 doi "https://doi.org/10.1080/13683500.2015.1064364" @default.
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