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• W1554700500 startingPage "1763" @default.
• W1554700500 abstract "Organizations and large companies consider of customer is an important factor for growth. The aim of our study is to achieve defined and suitable models of ranking the key criteria of the voice of customer. The method is based upon Fuzzy multiple criteria decision making (FMCDM). Fuzzy decision making trial and evaluation laboratory (Fuzzy DEMATAL) method, a useful group decision making tool, has been used to transform the complex interactions between the criteria of the problems of practical life into a visible structured model. The results indicate that in the presented case study, we could apply Fuzzy DEMATAL method to estimate the quantity of the effects of direct and indirect relations of elements with each other and promote the quality of relations and interrelations of the group." @default.
• W1554700500 created "2016-06-24" @default.
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• W1554700500 date "2011-12-01" @default.
• W1554700500 modified "2023-09-27" @default.
• W1554700500 title "Ranking the Voice of Customer with Fuzzy DEMATEL and Fuzzy AHP" @default.
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• W1554700500 doi "https://doi.org/10.17485/ijst/2011/v4i12/30323" @default.
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