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- W1556066514 abstract "Carriers do not appear to have a clear understanding of the carrier/modal selection factors used by shippers. In previous studies, when asked how shippers rank these criteria, carriers' responses seldom agreed with those of shippers. This shipper/carrier paradox has never been resolved. Data from this study suggest that discrepancies in performance assessments for both carriers and shippers could be part of the problem. The factors that were ranked highly important to carrier/modal selection were not the same factors to be rewarded in performance assessments. Results of this study indicate communication and reward gaps in both industries, supporting the shipper/carrier paradox." @default.
- W1556066514 created "2016-06-24" @default.
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- W1556066514 date "1990-01-01" @default.
- W1556066514 modified "2023-09-23" @default.
- W1556066514 title "CARRIER/MODAL SELECTION FACTORS: THE SHIPPER/CARRIER PARADOX" @default.
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