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- W1557521085 abstract "Purpose – The purpose of this paper is to explore the deployment of family‐themed control in McDonaldized service outlets. More specifically, the paper aims to contribute to the debate about the nature of the service encounter and the type of management control employed by organizations in the hospitality sector." @default.
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- W1557521085 date "2010-08-03" @default.
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- W1557521085 title "Family‐themed control in “service factories”" @default.
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- W1557521085 doi "https://doi.org/10.1108/00483481011064145" @default.
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