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- W1564366960 abstract "Purpose – The purpose of this paper is to describe a methodology based on vignettes and its application to measure the consistency of railway delay attribution, in order to report on experiences of using the methodology in this context.Design/methodology/approach – A survey is used to ask personnel performing delay attribution about how they would report the delays described in the vignettes of the survey. The development, application and analysis of the survey are thoroughly described here.Findings – The methodology proved useful for measuring the consistency of delay attribution.Research limitations/implications – The methodology also supports a further investigation of the accuracy of delay attribution systems.Practical implications – A survey similar to the one presented here can be used by railways to estimate the accuracy of their delay attribution systems, as well as to continuously improve them. Changes to computer software and training will improve the delay attribution system under study.Origina..." @default.
- W1564366960 created "2016-06-24" @default.
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- W1564366960 date "2008-08-01" @default.
- W1564366960 modified "2023-09-26" @default.
- W1564366960 title "A methodology for measuring the quality of deviation reporting" @default.
- W1564366960 cites W1995222193 @default.
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- W1564366960 doi "https://doi.org/10.1108/02656710810890863" @default.
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