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• W1566578886 abstract "Purpose To compare actual company ERP implementation practices with the prescriptions found in the strategic information systems planning (SISP) and IT‐enabled change management literature. Design/methodology/approach The case study method is used to study ERP specification, selection, and implementation efforts at three companies. The main sources of data were structured face‐to‐face interviews with key personnel, and supporting internal documents provided by the study companies. Findings All three companies did an adequate job linking the ERP decision to higher‐level IS and supply chain strategies, although mid‐level managers dominated the strategic debate. However, two of the companies fell far short in the specification and selection processes, particularly with regard to achieving broad participation and managing stakeholder commitment. As such, these two companies missed an opportunity to think independently about their long‐term information requirements and capabilities, proactively manage the debate with the vendors, and obtain early buy‐in from key users. Research limitations/implications The case study method limits the sample size, but allows more depth than would be possible using survey instruments or secondary sources. In time, follow‐up research will examine the ultimate success of the companies' efforts. Practical implications An important insight is the importance of involving key users in the specification and selection process, especially when the new system promised radical change to current work methods. Originality/value This research provides a concise comparison of the ERP efforts across three companies, and pulls together the OM‐based ERP research, SISP, and IT‐enabled change literatures. It is suitable for practitioners and students, as well as researchers." @default.
• W1566578886 created "2016-06-24" @default.
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• W1566578886 date "2006-11-01" @default.
• W1566578886 modified "2023-10-17" @default.
• W1566578886 title "ERP implementation efforts at three firms" @default.
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• W1566578886 doi "https://doi.org/10.1108/01443570610705836" @default.
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