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• W156698009 abstract "ii TABLE OF CONTENTS iii ACKNOWLEDGEMENTS iv PART ONE 5 Introduction 5 Purpose 7 Justification 8 Constraints 8 PART TWO 9 Literature Review 9 Introduction 9 IT as An Enabler to Meet Reliability Dimension of SERVQUAL Model 9 SERVQUAL and reliability 10 IT and integrated processes 12 RFID as One Of The IT Solution 16 Back-of-the-house compliances and RFID’s advantages 17 Cost of doing and cost of not doing 23 Conclusion to Literature Review 26 PART THREE 28 Introduction 28 Proposed RFID Enabled IT Model 28 Advantages at individual level 29 Advantages at interfaced level 31 Limitations 33 Conclusion 35 Recommendations 36 References 40 APPENDICES 52 Appendix A 52 Appendix B 53" @default.
• W156698009 created "2016-06-24" @default.
• W156698009 creator A5039675015 @default.
• W156698009 date "2010-01-01" @default.
• W156698009 modified "2023-09-23" @default.
• W156698009 title "Improved back-of-the-house processes with RFID enabled it model for hospitality industry in Singapore" @default.
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• W156698009 doi "https://doi.org/10.34917/1918824" @default.
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