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- W1567141504 abstract "This research-in-progress attempts to investigate how the relational elements in SLAs may potentially boost the success of sourcing relationships. The study provides insight into the development of relational governance through contractual governance over the course of a sourcing engagement, drawing upon relational exchange theory (RET). In particular, we wish to develop a set of possible guidelines that a firm can use to help cultivate an appropriate relationship with a service provider." @default.
- W1567141504 created "2016-06-24" @default.
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- W1567141504 date "2003-01-01" @default.
- W1567141504 modified "2023-09-27" @default.
- W1567141504 title "Managing IT Sourcing Relationships Using Service Level Agreements: A Relational Exchange Theory Approach" @default.
- W1567141504 hasPublicationYear "2003" @default.
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