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- W1567254415 abstract "This chapter describes a form of technology known as Process Support System (PSS). PSS provides a set of techniques for modelling cooperative work and a flexible generic technology for building office information systems. This chapter introduces a number of related office technologies to set the scene for a description of PSS. The approach to process modelling in PSS is introduced using a medical case study, which is also used to give a flavour of the experience of process supported office work. Epistemological and methodological issues in process modelling are explored. Several lines of work are highlighted, including the development of a design methodology for PSS and language-action approaches to process modelling. A major implementation of PSS is described in outline. Issues arising from field studies are discussed, e.g. the question of the routineness of so-called routine work." @default.
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- W1567254415 date "1993-01-01" @default.
- W1567254415 modified "2023-09-23" @default.
- W1567254415 title "Using Process Technology to Support Cooperative Work: Prospects and Design Issues" @default.
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- W1567254415 doi "https://doi.org/10.1007/978-1-4471-2009-4_8" @default.
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