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- W1567659412 abstract "This chapter contains sections titled: Introduction Who Are Water Utility Customers? Public Water Suppliers as a Monopoly Where Customers Obtain Information What Customers Think and Want Gaining Customer Support Communicating with Customers Benefits of Customer Communication" @default.
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- W1567659412 date "2003-05-22" @default.
- W1567659412 modified "2023-10-13" @default.
- W1567659412 title "Death of the Silent Service: Meeting Consumer Expectations" @default.
- W1567659412 doi "https://doi.org/10.1002/0471721999.ch17" @default.
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