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- W1567870040 abstract "Abstract The provision of after‐sales services is considered as a source of product differentiation leading to competitive advantage of a firm. As a consequence, there is a need of monitoring and measuring the activities of after‐sales service departments to ensure that the objectives of their existence are satisfied. Yet, it is very rare to find previous studies that investigated after‐sales service provision. We investigated different dimensions of after‐sales service provision of home appliances in the Sri Lankan context. The study operationalized different dimensions of after‐sales service provision from three different perspectives and used multiple parameters to evaluate the nature of provision." @default.
- W1567870040 created "2016-06-24" @default.
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- W1567870040 date "2015-07-30" @default.
- W1567870040 modified "2023-10-05" @default.
- W1567870040 title "After-sales services of home appliances: evidence from Sri Lanka" @default.
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- W1567870040 doi "https://doi.org/10.1111/ijcs.12229" @default.
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