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- W1571037884 abstract "Total quality management (TQM) has been thrust into the psyche of corporate America. TQM is not a new phenomena. Introduced in the early fifties to Japanese managers by an American management expert, it served to make Japan an international economic leader. U.S. companies have generally had little international competition. They now recognize he formidable challenge that quality based companies represent and are striving to replicate these successes. To do so will be to remain competitive. To discount the impact of TQM initiatives could spell economic disaster. Employee assistance program (EAP) management is modeled after American management principles. EAPs are also now having to compete for market share in ways for which they were never prepared. The TQM initiatives currently being implemented in many companies may be applied equally well to EAPs. This article presents an overview of the TQM principles formulated by W. Edwards Derning. The article also attempts to critically analyze some of the areas th..." @default.
- W1571037884 created "2016-06-24" @default.
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- W1571037884 date "1993-11-05" @default.
- W1571037884 modified "2023-09-24" @default.
- W1571037884 title "Principles of Total Quality Management and Their Application to Employee Assistance Programs:" @default.
- W1571037884 cites W1561082337 @default.
- W1571037884 doi "https://doi.org/10.1300/j022v08n04_01" @default.
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