Matches in SemOpenAlex for { <https://semopenalex.org/work/W1579400650> ?p ?o ?g. }
- W1579400650 endingPage "87" @default.
- W1579400650 startingPage "80" @default.
- W1579400650 abstract "Information technology (IT) has been regarded as an enabler of business process. Despite the significant progress made in IT business-value research, findings have been mixed and inconsistent. This study aims at finding out if IT resources per se can account for variations in customer service performance among insurance companies in Nigeria. Using primary data obtained through field survey of 402 insurance companies in Nigeria, three hypotheses were tested with the aid of ordinary least square regression. Results show that all the three components of IT namely, IT infrastructure, IT technical skills and IT spending have weak relationship with customer service performance. This study recommends that in order to realise benefits from IT investments, IT resources must be accompanied by a judicious mix of management, economic, and human resources. Keywords: Information technology, customer service performance, insurance companies." @default.
- W1579400650 created "2016-06-24" @default.
- W1579400650 creator A5038402769 @default.
- W1579400650 creator A5038479009 @default.
- W1579400650 creator A5058054611 @default.
- W1579400650 date "2014-01-01" @default.
- W1579400650 modified "2023-09-24" @default.
- W1579400650 title "Information Technology and Customer Service Performance among Insurance Companies in Nigeria" @default.
- W1579400650 cites W121926517 @default.
- W1579400650 cites W1484864026 @default.
- W1579400650 cites W1485916023 @default.
- W1579400650 cites W1487106420 @default.
- W1579400650 cites W1496243457 @default.
- W1579400650 cites W1508865570 @default.
- W1579400650 cites W1518379566 @default.
- W1579400650 cites W1570301247 @default.
- W1579400650 cites W1573234480 @default.
- W1579400650 cites W1588952863 @default.
- W1579400650 cites W1592324119 @default.
- W1579400650 cites W1919895648 @default.
- W1579400650 cites W1982214937 @default.
- W1579400650 cites W1982279219 @default.
- W1579400650 cites W1997628178 @default.
- W1579400650 cites W2018012202 @default.
- W1579400650 cites W2025476438 @default.
- W1579400650 cites W2047611952 @default.
- W1579400650 cites W2049824964 @default.
- W1579400650 cites W2067429977 @default.
- W1579400650 cites W2081182717 @default.
- W1579400650 cites W2105823940 @default.
- W1579400650 cites W2109352384 @default.
- W1579400650 cites W2115919425 @default.
- W1579400650 cites W2117307584 @default.
- W1579400650 cites W2117999947 @default.
- W1579400650 cites W2132210159 @default.
- W1579400650 cites W2138714646 @default.
- W1579400650 cites W2141954228 @default.
- W1579400650 cites W2144909209 @default.
- W1579400650 cites W2146783628 @default.
- W1579400650 cites W2146858779 @default.
- W1579400650 cites W2149408458 @default.
- W1579400650 cites W2154374169 @default.
- W1579400650 cites W2154597923 @default.
- W1579400650 cites W2159803430 @default.
- W1579400650 cites W2161392770 @default.
- W1579400650 cites W2169855821 @default.
- W1579400650 cites W2171272451 @default.
- W1579400650 cites W2188982693 @default.
- W1579400650 cites W2260325003 @default.
- W1579400650 cites W2400712147 @default.
- W1579400650 cites W2554130839 @default.
- W1579400650 cites W2897971917 @default.
- W1579400650 cites W2972163492 @default.
- W1579400650 cites W3013183168 @default.
- W1579400650 cites W3021783736 @default.
- W1579400650 cites W309246951 @default.
- W1579400650 cites W3121870736 @default.
- W1579400650 cites W3124420429 @default.
- W1579400650 cites W42705437 @default.
- W1579400650 cites W6327882 @default.
- W1579400650 cites W868900380 @default.
- W1579400650 cites W79937781 @default.
- W1579400650 hasPublicationYear "2014" @default.
- W1579400650 type Work @default.
- W1579400650 sameAs 1579400650 @default.
- W1579400650 citedByCount "2" @default.
- W1579400650 countsByYear W15794006502015 @default.
- W1579400650 countsByYear W15794006502016 @default.
- W1579400650 crossrefType "journal-article" @default.
- W1579400650 hasAuthorship W1579400650A5038402769 @default.
- W1579400650 hasAuthorship W1579400650A5038479009 @default.
- W1579400650 hasAuthorship W1579400650A5058054611 @default.
- W1579400650 hasConcept C101276457 @default.
- W1579400650 hasConcept C10138342 @default.
- W1579400650 hasConcept C111919701 @default.
- W1579400650 hasConcept C121017731 @default.
- W1579400650 hasConcept C140781008 @default.
- W1579400650 hasConcept C144133560 @default.
- W1579400650 hasConcept C149782125 @default.
- W1579400650 hasConcept C15744967 @default.
- W1579400650 hasConcept C162324750 @default.
- W1579400650 hasConcept C162853370 @default.
- W1579400650 hasConcept C182306322 @default.
- W1579400650 hasConcept C22607594 @default.
- W1579400650 hasConcept C2780378061 @default.
- W1579400650 hasConcept C31367271 @default.
- W1579400650 hasConcept C41008148 @default.
- W1579400650 hasConcept C542102704 @default.
- W1579400650 hasConcept C63207073 @default.
- W1579400650 hasConcept C99656134 @default.
- W1579400650 hasConceptScore W1579400650C101276457 @default.
- W1579400650 hasConceptScore W1579400650C10138342 @default.
- W1579400650 hasConceptScore W1579400650C111919701 @default.
- W1579400650 hasConceptScore W1579400650C121017731 @default.
- W1579400650 hasConceptScore W1579400650C140781008 @default.
- W1579400650 hasConceptScore W1579400650C144133560 @default.
- W1579400650 hasConceptScore W1579400650C149782125 @default.
- W1579400650 hasConceptScore W1579400650C15744967 @default.