Matches in SemOpenAlex for { <https://semopenalex.org/work/W158385112> ?p ?o ?g. }
Showing items 1 to 53 of
53
with 100 items per page.
- W158385112 abstract "This study seeks to examine and analyze the impact of service quality and customer loyalty on trust, satisfaction, and commitment to customers. Specifically, the objective of this study is to design a measurement tool for service quality in Islamic Banks. In addition, the pattern of interactions among service quality, trust, satisfaction, commitment, and customer loyalty within the Islamic Banks is also within the high concern. In accordance, questionnaires were used to collect data. This enables the study to gather data directly from respondents. In overall, a total of 384 questionnaires have been distributed to customers of Bank Shariah (Islamic Commercial Banks) and Business Unit Shariah (Islamic Business Unit). Of the total, 350 (91.14 percent) of the complete questionnaire was used for data analysis. The gathered data were analyzed using Structural Equation Modeling (SEM) and SPSS statistical software version 19 and AMOS version 18.0. In the end, the results show that service quality, trust, satisfaction, and commitment have significant impacts on customer loyalty at 95 percent confidence level. In addition, the results also reveal that trust, satisfaction, and commitment have significant impacts on the relationship between service quality and customer loyalty to the Islamic Banks. This shows a clear trend that the better the quality of service provided to the customers then the customer will continuously believe and trust to keep patronizing Islamic Banks. Trust, customer satisfaction, and commitment can be an intervening variable in the relationship between service quality and customer loyalty, particularly in an environment of Islamic banking services and general servicesindustries. Thus, these estimates can be used to be part of the marketing strategy in order to enhance and add value to its services in serving customers" @default.
- W158385112 created "2016-06-24" @default.
- W158385112 creator A5009826766 @default.
- W158385112 date "2013-06-01" @default.
- W158385112 modified "2023-09-22" @default.
- W158385112 title "Kesan Perantara Kepuasan, Kepercayaan, dan Komitmen pada Hubungan Antara Kualiti Perkhidmatan dan Kesetiaan Pelanggan pada Bank Islam" @default.
- W158385112 hasPublicationYear "2013" @default.
- W158385112 type Work @default.
- W158385112 sameAs 158385112 @default.
- W158385112 citedByCount "0" @default.
- W158385112 crossrefType "dissertation" @default.
- W158385112 hasAuthorship W158385112A5009826766 @default.
- W158385112 hasConcept C105795698 @default.
- W158385112 hasConcept C111472728 @default.
- W158385112 hasConcept C138885662 @default.
- W158385112 hasConcept C140781008 @default.
- W158385112 hasConcept C144133560 @default.
- W158385112 hasConcept C146897074 @default.
- W158385112 hasConcept C162853370 @default.
- W158385112 hasConcept C166957645 @default.
- W158385112 hasConcept C178550888 @default.
- W158385112 hasConcept C191511416 @default.
- W158385112 hasConcept C205649164 @default.
- W158385112 hasConcept C2776967331 @default.
- W158385112 hasConcept C2779530757 @default.
- W158385112 hasConcept C2780378061 @default.
- W158385112 hasConcept C33923547 @default.
- W158385112 hasConcept C4445939 @default.
- W158385112 hasConcept C71104824 @default.
- W158385112 hasConceptScore W158385112C105795698 @default.
- W158385112 hasConceptScore W158385112C111472728 @default.
- W158385112 hasConceptScore W158385112C138885662 @default.
- W158385112 hasConceptScore W158385112C140781008 @default.
- W158385112 hasConceptScore W158385112C144133560 @default.
- W158385112 hasConceptScore W158385112C146897074 @default.
- W158385112 hasConceptScore W158385112C162853370 @default.
- W158385112 hasConceptScore W158385112C166957645 @default.
- W158385112 hasConceptScore W158385112C178550888 @default.
- W158385112 hasConceptScore W158385112C191511416 @default.
- W158385112 hasConceptScore W158385112C205649164 @default.
- W158385112 hasConceptScore W158385112C2776967331 @default.
- W158385112 hasConceptScore W158385112C2779530757 @default.
- W158385112 hasConceptScore W158385112C2780378061 @default.
- W158385112 hasConceptScore W158385112C33923547 @default.
- W158385112 hasConceptScore W158385112C4445939 @default.
- W158385112 hasConceptScore W158385112C71104824 @default.
- W158385112 hasLocation W1583851121 @default.
- W158385112 hasOpenAccess W158385112 @default.
- W158385112 hasPrimaryLocation W1583851121 @default.
- W158385112 isParatext "false" @default.
- W158385112 isRetracted "false" @default.
- W158385112 magId "158385112" @default.
- W158385112 workType "dissertation" @default.