FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W1591706532> ?p ?o ?g. }

• W1591706532 endingPage "219" @default.
• W1591706532 startingPage "200" @default.
• W1591706532 abstract "This paper investigates self‐service technology (SST) encounters among Canadian B2B (business‐to‐business) customers. It provides an understanding of key determinants of satisfaction and dissatisfaction. This research also explores issues relating to service recovery in case of SST failure and effects of favorable/ unfavorable SST encounters on business relationships. The study finds that B2B customers experience satisfaction from different sources as compared to B2C customers. These sources include speed, process efficiency and cost savings. Service recovery has been found to be a critical problem with regards to SST." @default.
• W1591706532 created "2016-06-24" @default.
• W1591706532 creator A5038878780 @default.
• W1591706532 date "2004-04-01" @default.
• W1591706532 modified "2023-10-14" @default.
• W1591706532 title "Self‐service with a smile?" @default.
• W1591706532 cites W1521717648 @default.
• W1591706532 cites W1605364071 @default.
• W1591706532 cites W1968366811 @default.
• W1591706532 cites W1979242274 @default.
• W1591706532 cites W1983364918 @default.
• W1591706532 cites W1987213830 @default.
• W1591706532 cites W1988564823 @default.
• W1591706532 cites W1990541642 @default.
• W1591706532 cites W1993373321 @default.
• W1591706532 cites W1999625179 @default.
• W1591706532 cites W2012476651 @default.
• W1591706532 cites W2014396496 @default.
• W1591706532 cites W2027413894 @default.
• W1591706532 cites W2027436695 @default.
• W1591706532 cites W2028738935 @default.
• W1591706532 cites W2031564884 @default.
• W1591706532 cites W2039243541 @default.
• W1591706532 cites W2042113379 @default.
• W1591706532 cites W2044994630 @default.
• W1591706532 cites W2046669440 @default.
• W1591706532 cites W2050957089 @default.
• W1591706532 cites W2053609457 @default.
• W1591706532 cites W2055402231 @default.
• W1591706532 cites W2056952650 @default.
• W1591706532 cites W2071497929 @default.
• W1591706532 cites W2073287502 @default.
• W1591706532 cites W2077820623 @default.
• W1591706532 cites W2082368698 @default.
• W1591706532 cites W2088280433 @default.
• W1591706532 cites W2103686707 @default.
• W1591706532 cites W2114362387 @default.
• W1591706532 cites W2115908788 @default.
• W1591706532 cites W2118116080 @default.
• W1591706532 cites W2146601354 @default.
• W1591706532 cites W2150563888 @default.
• W1591706532 cites W2160783530 @default.
• W1591706532 cites W2168512241 @default.
• W1591706532 cites W3126732555 @default.
• W1591706532 cites W4231371247 @default.
• W1591706532 cites W4231536446 @default.
• W1591706532 cites W4233120691 @default.
• W1591706532 cites W4237326381 @default.
• W1591706532 cites W4238576754 @default.
• W1591706532 cites W4242690609 @default.
• W1591706532 cites W4244645563 @default.
• W1591706532 cites W4246547105 @default.
• W1591706532 cites W4250030348 @default.
• W1591706532 cites W4253262538 @default.
• W1591706532 cites W2142325887 @default.
• W1591706532 doi "https://doi.org/10.1108/09564230410532510" @default.
• W1591706532 hasPublicationYear "2004" @default.
• W1591706532 type Work @default.
• W1591706532 sameAs 1591706532 @default.
• W1591706532 citedByCount "80" @default.
• W1591706532 countsByYear W15917065322012 @default.
• W1591706532 countsByYear W15917065322013 @default.
• W1591706532 countsByYear W15917065322014 @default.
• W1591706532 countsByYear W15917065322015 @default.
• W1591706532 countsByYear W15917065322016 @default.
• W1591706532 countsByYear W15917065322017 @default.
• W1591706532 countsByYear W15917065322018 @default.
• W1591706532 countsByYear W15917065322019 @default.
• W1591706532 countsByYear W15917065322020 @default.
• W1591706532 countsByYear W15917065322021 @default.
• W1591706532 countsByYear W15917065322022 @default.
• W1591706532 countsByYear W15917065322023 @default.
• W1591706532 crossrefType "journal-article" @default.
• W1591706532 hasAuthorship W1591706532A5038878780 @default.
• W1591706532 hasConcept C116537 @default.
• W1591706532 hasConcept C140781008 @default.
• W1591706532 hasConcept C144133560 @default.
• W1591706532 hasConcept C162853370 @default.
• W1591706532 hasConcept C191511416 @default.
• W1591706532 hasConcept C195094911 @default.
• W1591706532 hasConcept C26517878 @default.
• W1591706532 hasConcept C2775902765 @default.
• W1591706532 hasConcept C2780378061 @default.
• W1591706532 hasConcept C38652104 @default.
• W1591706532 hasConcept C41008148 @default.
• W1591706532 hasConceptScore W1591706532C116537 @default.
• W1591706532 hasConceptScore W1591706532C140781008 @default.
• W1591706532 hasConceptScore W1591706532C144133560 @default.
• W1591706532 hasConceptScore W1591706532C162853370 @default.
• W1591706532 hasConceptScore W1591706532C191511416 @default.
• W1591706532 hasConceptScore W1591706532C195094911 @default.
• W1591706532 hasConceptScore W1591706532C26517878 @default.
• W1591706532 hasConceptScore W1591706532C2775902765 @default.
• W1591706532 hasConceptScore W1591706532C2780378061 @default.
• W1591706532 hasConceptScore W1591706532C38652104 @default.
• W1591706532 hasConceptScore W1591706532C41008148 @default.
• W1591706532 hasIssue "2" @default.
• W1591706532 hasLocation W15917065321 @default.

• next