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- W1597388299 abstract "This chapter outlines the lean tools and techniques that found to be most useful in an internal audit context. The Kano model is one of the most powerful lean tools for thinking about what customers do and do not value. It involves listening to the “Voice of the Customer” in relation to what is valued and mapping this out for ongoing reference. Gemba has a great affinity with internal audit, since it is all about looking at the reality of what is happening. Process mapping is a technique familiar to many in internal audit. Lean principles regard waste (or Muda in Japanese) as being anything a customer would not want to pay for. To address the various types of waste that can arise, lean provides a range of tools and techniques, including: Heijunka; Jidoka; Just in Time; Andon-Visualization; and Root Cause Analysis (RCA)." @default.
- W1597388299 created "2016-06-24" @default.
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- W1597388299 date "2014-12-26" @default.
- W1597388299 modified "2023-10-18" @default.
- W1597388299 title "Key Lean Tools & Techniques" @default.
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- W1597388299 doi "https://doi.org/10.1002/9781119017066.ch3" @default.
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