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- W1599322495 abstract "This is a remarkably unhelpful form letter. My wife already knew the company was having trouble with her shipment, but the letter neglected to tell her when or even if she would receive it. She called them (a long distance call, and not toll free) to find out what the letter could easily have told her, and she wondered why they had not saved their expenses and her time by writing an effective letter in the first place. It is a standard form letter, probably sent automatically after a certain number of days and used to forestall customers' inquiries. The letter writer might argue that the re sponse faithfully follows the good-news format?it states the good news (although the first sentence is neither good news nor even news at all, and the second sentence is good news in only the most general sense), it gives necessary explanations, and it seeks to retain goodwill and make a sale. Yet it didn't do much good, because the writer did not analyze my wife's particular context and resolve her particular problems." @default.
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- W1599322495 date "1987-01-01" @default.
- W1599322495 modified "2023-09-27" @default.
- W1599322495 title "Using the Enthymeme as a Heuristic in Professional Writing Courses." @default.
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