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- W1600031729 abstract "People develop strong reactions to machines. Among those reactions are personal relationships that people form with technological objects. Exploration of ways in which individuals relate to information technologies and how individuals see these technologies as being machine-like or being human-like is a fascinating and useful research area. This paper presents a study where these issues arose as a key, although unanticipated, theme in ethnographic interviews conducted among individuals using an intelligent interactive telephone system, Telephone-Linked Care (TLC), that provided counseling about health behaviors. Many interviewees expressed ambiguity over whether they were talking to a machine or to a person during TLC conversations. Interview findings suggest that people formed personal relationships with the TLC system, or at least with the voice on the telephone. These relationships ranged from feeling guilty about their diet or exercise behavior to feeling love for the voice. Relationship formation with information technology is of special concern in areas such as medicine and health care in light of the debate over whether computers dehumanize patients. However, this concern pertains to other applications of information technology as well. The findings in this study raise ethical issues and the need for further research. The value of ethnographic interviewing also is illustrated by this study. Ethnographic interviewing allowed new ideas-in this case, people’s relationship formation with information technology-to emerge and, thereby, provided the possibility for future studies and the potential development of theory." @default.
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- W1600031729 date "1999-01-01" @default.
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- W1600031729 title "Research and Ethical Issues Arising from Ethnographic Interviews of Patients’ Reactions to an Intelligent Interactive Telephone Health Behavior Advisor" @default.
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- W1600031729 doi "https://doi.org/10.1007/978-0-387-35566-5_6" @default.
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