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• W1601134003 startingPage "272" @default.
• W1601134003 abstract "Problem statement: There are several IT best practices and IT standards, which are independently supporting enterprises. Some of them have similarities and other differ from each other. This study discusses these best practices and standards in contrast with ITIL. Approach: CMMI, CobiT, eTOM, ISO 9000, ISO/IEC 17799, Malcolm Baldrige and Six Sigma will be introduces along with ITIL. Results: This study will prove that all these IT based practices and IT standards are useful and helpful when concurrently adopted with ITIL. Conclusion: By adopting the best IT practices and IT standards ITIL will be benefited in IT Service Support and IT Service Delivery areas." @default.
• W1601134003 created "2016-06-24" @default.
• W1601134003 creator A5072667471 @default.
• W1601134003 date "2012-10-01" @default.
• W1601134003 modified "2023-09-29" @default.
• W1601134003 title "Supporting Best Practices and Standards for Information Technology Infrastructure Library" @default.
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• W1601134003 doi "https://doi.org/10.3844/jcssp.2012.272.276" @default.
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