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- W1601426900 abstract "1. Communication Is Critical.The evidence for how communication skills can improve medical outcome, patient satisfaction and reduce malpractice suits.2.Getting Started.Creating a good first impression: the basics on professional appearance and behavior.3. About Time.How to most effectively use the first 2 minutes and manage time during each interview.4. Engage.Joining with the patient and obtaining the agenda.5. Empathize.Learning to understand and participate in the patient's feelings.6. Educate.Identifying and anticipating patient's information needs.7. Enlist.Using collaborative techniques to improve adherence and outcome.8. Getting Feedback.Using supervisors, colleagues, videotape, and patients to refine communication skills.9. Special Situations.English as a second language.Working with cultural differences.Giving bad news. The anxious, tearful or angry patient.Managing psychiatric problems.Difficult patient relationships. Index." @default.
- W1601426900 created "2016-06-24" @default.
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- W1601426900 date "2002-07-12" @default.
- W1601426900 modified "2023-09-23" @default.
- W1601426900 title "Clinical Communication Handbook" @default.
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