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- W1601676843 abstract "In previous work, we showed that the critical engagement with a decision sup-port system during its implementation by a project team is an important an-tecedent for the successful later use of the technology. However, the mechanismsthat trigger such critical engagement are so far not well understood. Drawingon Heidegger's modes of Being-in-the-world this paper provides a theoreticalframe to understand trigger mechanisms of critical deliberation in more detail.In particular, I argue that critical engagement is triggered by breakdowns dur-ing which the system becomes unavailable for use. Such breakdowns, in turn,enable thematic deliberation which leads to critical engagement with the de-cision support system. I also argue that breakdowns can alternatively lead toperiods of theoretical detachment during which the meaningful use of the deci-sion support system and meaningful manipulations of the system to implementit for a speci�c decision making purpose are not possible. To provide �rst evi-dence for these mechanisms, I will analyze a number of episodes that I observedwhile participating in a large-scale decision support system implementation ef-fort on a major construction project. By developing and illustrating how criticalengagement is triggered by breakdowns, the paper contributes to our in depthunderstanding of grassroots decision support system implementations by projectteam" @default.
- W1601676843 created "2016-06-24" @default.
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- W1601676843 date "2012-07-10" @default.
- W1601676843 modified "2023-09-26" @default.
- W1601676843 title "Triggers for the critical engagement with decision support systems" @default.
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