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- W1602081703 abstract "Answering email by standard answers is a common practice at contact centers. Our research assists this process by creating reply messages that contain one or several standard answers. Our standard answers are linked to representative text patterns that match incoming messages. The system works in three languages. The performance was evaluated on two email sets; the main advantage of our email answering technique is good correctness of the delivered replies." @default.
- W1602081703 created "2016-06-24" @default.
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- W1602081703 date "2010-01-01" @default.
- W1602081703 modified "2023-09-24" @default.
- W1602081703 title "Automated Email Answering by Text Pattern Matching" @default.
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- W1602081703 doi "https://doi.org/10.1007/978-3-642-14770-8_41" @default.
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