Matches in SemOpenAlex for { <https://semopenalex.org/work/W1604468830> ?p ?o ?g. }
Showing items 1 to 50 of
50
with 100 items per page.
- W1604468830 startingPage "218656" @default.
- W1604468830 abstract "Service is very important factor for Customer satisfaction which regareded as the key to success in maintaining the customer. The research on the service quality of Dwidaya Tour & Travel is based on 5 service quality dimensions: the tangible dimension, the reliability dimension, the responsiveness dimension, the assurance dimension and the empathy dimension. The methodology used in this research is descriptive quantitative. The sample of the population is all 37 people as the Dwidaya’s active customers for the last one year in November 2011 Comparing the service performance and customer importance, the satisfaction degree is 89, 13%, which means the customer has not really satisfied with Dwidaya’s service quality, and lowest satisfaction of customers derived from the services cape, with the satisfaction degree is 66,97%. The strategies suggested that can be implemented to boost the customer satisfaction towards for the company, is to maintain all the service aspects which have already seem to be satisfied the customers and emphasize all service aspects which haven’t performed to satisfy the customers, especially the facility of Dwidaya." @default.
- W1604468830 created "2016-06-24" @default.
- W1604468830 creator A5019913319 @default.
- W1604468830 date "2012-01-01" @default.
- W1604468830 modified "2023-09-27" @default.
- W1604468830 title "ANALISIS KEPUASAN KONSUMEN TERHADAP KUALITAS PELAYANAN BIRO PERJALANAN WISATA PT. DWIDAYA TOUR" @default.
- W1604468830 hasPublicationYear "2012" @default.
- W1604468830 type Work @default.
- W1604468830 sameAs 1604468830 @default.
- W1604468830 citedByCount "0" @default.
- W1604468830 crossrefType "journal-article" @default.
- W1604468830 hasAuthorship W1604468830A5019913319 @default.
- W1604468830 hasConcept C112698675 @default.
- W1604468830 hasConcept C140781008 @default.
- W1604468830 hasConcept C144024400 @default.
- W1604468830 hasConcept C144133560 @default.
- W1604468830 hasConcept C149923435 @default.
- W1604468830 hasConcept C162853370 @default.
- W1604468830 hasConcept C185592680 @default.
- W1604468830 hasConcept C191511416 @default.
- W1604468830 hasConcept C198531522 @default.
- W1604468830 hasConcept C202444582 @default.
- W1604468830 hasConcept C2780378061 @default.
- W1604468830 hasConcept C2908647359 @default.
- W1604468830 hasConcept C33676613 @default.
- W1604468830 hasConcept C33923547 @default.
- W1604468830 hasConcept C43617362 @default.
- W1604468830 hasConceptScore W1604468830C112698675 @default.
- W1604468830 hasConceptScore W1604468830C140781008 @default.
- W1604468830 hasConceptScore W1604468830C144024400 @default.
- W1604468830 hasConceptScore W1604468830C144133560 @default.
- W1604468830 hasConceptScore W1604468830C149923435 @default.
- W1604468830 hasConceptScore W1604468830C162853370 @default.
- W1604468830 hasConceptScore W1604468830C185592680 @default.
- W1604468830 hasConceptScore W1604468830C191511416 @default.
- W1604468830 hasConceptScore W1604468830C198531522 @default.
- W1604468830 hasConceptScore W1604468830C202444582 @default.
- W1604468830 hasConceptScore W1604468830C2780378061 @default.
- W1604468830 hasConceptScore W1604468830C2908647359 @default.
- W1604468830 hasConceptScore W1604468830C33676613 @default.
- W1604468830 hasConceptScore W1604468830C33923547 @default.
- W1604468830 hasConceptScore W1604468830C43617362 @default.
- W1604468830 hasLocation W16044688301 @default.
- W1604468830 hasOpenAccess W1604468830 @default.
- W1604468830 hasPrimaryLocation W16044688301 @default.
- W1604468830 isParatext "false" @default.
- W1604468830 isRetracted "false" @default.
- W1604468830 magId "1604468830" @default.
- W1604468830 workType "article" @default.