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- W160556034 abstract "A variety of factors impact customer take-up of and satisfaction with e-commerce platforms. Aspects of functionality, usability, security and customer service are considered key determinants of perceived service quality. The study examines e-banking platforms in the United Arab Emirates using survey and expert evaluation. The evaluation has identified the platforms that were considered better overall and highlighted areas for improvement. The paper reflects on the usefulness of the methods employed in the evaluation and outlines issues for future work." @default.
- W160556034 created "2016-06-24" @default.
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- W160556034 date "2013-01-01" @default.
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- W160556034 title "Survey and Expert Evaluation for e-Banking" @default.
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- W160556034 doi "https://doi.org/10.1007/978-3-642-39209-2_43" @default.
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