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• W1624884082 abstract "This paper presents a narrative-based Requirements Engineering (RE) mediation model to help RE practitioners to effectively identify, define, and resolve conflicts of interest, goals, and requirements. Within the SPI community, there is a common belief that social, human, and organizational issues significantly impact on the effectiveness of software process improvement in general and the requirements engineering process in particularl. Conflicts among different stakeholders are an important human and social issue that need more research attention in the SPI and RE community. By drawing on the conflict resolution literature and IS literature, we argue that conflict resolution in RE is a mediated process, in which a requirements engineer can act as a mediator among different stakeholders. To address socio-psychological aspects of conflict in RE and SPI, Winslade and Monk (2000)’s narrative mediation model is introduced, justified, and translated into the context of RE.KeywordsConflictMethod TailoringNarrative MediationConflict ResolutionRequirements Negotiation" @default.
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• W1624884082 date "2008-09-05" @default.
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• W1624884082 title "Building a Narrative Based Requirements Engineering Mediation Model" @default.
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• W1624884082 doi "https://doi.org/10.1007/978-3-540-85936-9_1" @default.
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