Matches in SemOpenAlex for { <https://semopenalex.org/work/W1628020010> ?p ?o ?g. }
Showing items 1 to 89 of
89
with 100 items per page.
- W1628020010 abstract "This study focuses on two aspects of business-to-business relationships, relationshop quality and relationship value. Crosby et al. (1990) suggest that the quality of the relationship determines the probability of continued exchange between buyer and seller. Following Crosby et al.'s (1990) ground-breaking relationship quality study some important dimensional issue remain. The dominant conceptualisation of relationship quality defines it as a higher-order construct consisting of either outcome or process dimensions. The outcome dimensions of relationship qualoty have been examined extensively in the literature, whilst the process dimensions have received limited attention. The literature indentifies the need for a better understanding of how relationship quality is developed in business-to-business exchange. Therefore a vital first step for the current study is the development of a process conceptualisation of relationship quality.For the past three decades, the customer value literature has focused on the value a customer receives from the exchange of products and services. However, over the past decade researchers have begun to examine the value a customer derives from the exchange relationship itself. These studies of relationship value have focused on the tangible aspects of value such as the economic and functional benefits of a supplier relationship. The current study examines not only the tangible benefits of a supplier relationship but also the relationship's intangible benefits such as the social, emotional and knowledge benefits.Adopting a process approach to the quality of relationship between buyer and seller, the current study conceptualises Relationship Quality (RQ) as a higher-order structure consisting of a behavioural RQ and a cognitive RQ dimension. Relationship value is also conceptualised as a high-order construct consisting of a relationship benefit and a relationship sacrifice dimensions. From these conceptualisations a research and two competing models are developed and the interrelationship between constructs relationship quality, relationship value, relationship satisfaction and long-term orientation is tested.Data were collected by means of self-completion questionnaires among buyers in the UK electrical and electronic industries and analysis was conducted using the structural equation modelling techique PLS. The findings suggest that relationship quality is a determinate of relationship value and both have a direct and indirect effect on relationship satisfaction and long-term orientation. Through the improved conceptualisations of relationship quality and relationship value and the development and testing of theoretically grounded research and competing models, the current study provides and original contribution to scholarly literature. In addition, a contribution has been made to business practice, through the advancement of normative managerial guidelines to aid decision-making when managing long-term customer relationships." @default.
- W1628020010 created "2016-06-24" @default.
- W1628020010 creator A5022120665 @default.
- W1628020010 date "2009-01-01" @default.
- W1628020010 modified "2023-09-26" @default.
- W1628020010 title "Relationship quality and relationship value as key drivers of relationship satisfaction and long-term orientation in buyer-seller relationships: the case of the UK electrical and electronics industries" @default.
- W1628020010 hasPublicationYear "2009" @default.
- W1628020010 type Work @default.
- W1628020010 sameAs 1628020010 @default.
- W1628020010 citedByCount "0" @default.
- W1628020010 crossrefType "dissertation" @default.
- W1628020010 hasAuthorship W1628020010A5022120665 @default.
- W1628020010 hasConcept C10138342 @default.
- W1628020010 hasConcept C111472728 @default.
- W1628020010 hasConcept C111919701 @default.
- W1628020010 hasConcept C119857082 @default.
- W1628020010 hasConcept C138885662 @default.
- W1628020010 hasConcept C144133560 @default.
- W1628020010 hasConcept C148220186 @default.
- W1628020010 hasConcept C15744967 @default.
- W1628020010 hasConcept C162324750 @default.
- W1628020010 hasConcept C162853370 @default.
- W1628020010 hasConcept C172256602 @default.
- W1628020010 hasConcept C175444787 @default.
- W1628020010 hasConcept C182306322 @default.
- W1628020010 hasConcept C192975520 @default.
- W1628020010 hasConcept C199364280 @default.
- W1628020010 hasConcept C2776291640 @default.
- W1628020010 hasConcept C2779530757 @default.
- W1628020010 hasConcept C41008148 @default.
- W1628020010 hasConcept C4216890 @default.
- W1628020010 hasConcept C54649085 @default.
- W1628020010 hasConcept C56739046 @default.
- W1628020010 hasConcept C65257409 @default.
- W1628020010 hasConcept C77805123 @default.
- W1628020010 hasConcept C98045186 @default.
- W1628020010 hasConcept C98825075 @default.
- W1628020010 hasConceptScore W1628020010C10138342 @default.
- W1628020010 hasConceptScore W1628020010C111472728 @default.
- W1628020010 hasConceptScore W1628020010C111919701 @default.
- W1628020010 hasConceptScore W1628020010C119857082 @default.
- W1628020010 hasConceptScore W1628020010C138885662 @default.
- W1628020010 hasConceptScore W1628020010C144133560 @default.
- W1628020010 hasConceptScore W1628020010C148220186 @default.
- W1628020010 hasConceptScore W1628020010C15744967 @default.
- W1628020010 hasConceptScore W1628020010C162324750 @default.
- W1628020010 hasConceptScore W1628020010C162853370 @default.
- W1628020010 hasConceptScore W1628020010C172256602 @default.
- W1628020010 hasConceptScore W1628020010C175444787 @default.
- W1628020010 hasConceptScore W1628020010C182306322 @default.
- W1628020010 hasConceptScore W1628020010C192975520 @default.
- W1628020010 hasConceptScore W1628020010C199364280 @default.
- W1628020010 hasConceptScore W1628020010C2776291640 @default.
- W1628020010 hasConceptScore W1628020010C2779530757 @default.
- W1628020010 hasConceptScore W1628020010C41008148 @default.
- W1628020010 hasConceptScore W1628020010C4216890 @default.
- W1628020010 hasConceptScore W1628020010C54649085 @default.
- W1628020010 hasConceptScore W1628020010C56739046 @default.
- W1628020010 hasConceptScore W1628020010C65257409 @default.
- W1628020010 hasConceptScore W1628020010C77805123 @default.
- W1628020010 hasConceptScore W1628020010C98045186 @default.
- W1628020010 hasConceptScore W1628020010C98825075 @default.
- W1628020010 hasLocation W16280200101 @default.
- W1628020010 hasOpenAccess W1628020010 @default.
- W1628020010 hasPrimaryLocation W16280200101 @default.
- W1628020010 hasRelatedWork W1491757850 @default.
- W1628020010 hasRelatedWork W1563184709 @default.
- W1628020010 hasRelatedWork W1586134358 @default.
- W1628020010 hasRelatedWork W1964500999 @default.
- W1628020010 hasRelatedWork W2018146595 @default.
- W1628020010 hasRelatedWork W2099482661 @default.
- W1628020010 hasRelatedWork W2144673040 @default.
- W1628020010 hasRelatedWork W2155421508 @default.
- W1628020010 hasRelatedWork W2367560864 @default.
- W1628020010 hasRelatedWork W2388850907 @default.
- W1628020010 hasRelatedWork W2498349033 @default.
- W1628020010 hasRelatedWork W2790086581 @default.
- W1628020010 hasRelatedWork W2929789221 @default.
- W1628020010 hasRelatedWork W2980736592 @default.
- W1628020010 hasRelatedWork W3012721460 @default.
- W1628020010 hasRelatedWork W3124265276 @default.
- W1628020010 hasRelatedWork W3144569132 @default.
- W1628020010 hasRelatedWork W594872981 @default.
- W1628020010 hasRelatedWork W627205567 @default.
- W1628020010 hasRelatedWork W43250038 @default.
- W1628020010 isParatext "false" @default.
- W1628020010 isRetracted "false" @default.
- W1628020010 magId "1628020010" @default.
- W1628020010 workType "dissertation" @default.