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- W1678608760 abstract "We are involved in research on new interactive systems for e-commerce, especially in the B-to-C perspective. These works are in the crossroads of HCI and e-services area. We have studied existing researches about Web services, which appear insufficient for our needs. We explain the complexity of the interactive systems for direct marketing. Then we discuss about the design of generic architecture for rich interactions in B-to-C and we give a definition of our interpretation of e-service. Finally, we propose an analysis of the models and protocols for the e-services." @default.
- W1678608760 created "2016-06-24" @default.
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- W1678608760 date "2005-04-12" @default.
- W1678608760 modified "2023-09-24" @default.
- W1678608760 title "Some issues for the Modelling of Interactive E-Services from the Customer Multi-Channel Interaction Perspectives" @default.
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- W1678608760 doi "https://doi.org/10.1109/eee.2005.123" @default.
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