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- W169226127 abstract "This paper presents longitudinal exploratory research investigating the impact ofinvestment on business performance over time within fifty service organisations. Thefindings suggest that firms should make ‘process’ investments if they want to improveperformance quickly followed by investments in ‘people’, ‘green initiatives’ and‘product/service’. ‘Product/service’ investments led to the most significant increase inperformance, but it took thirty to forty weeks for this to happen. Although ‘process’investment had the most immediate impact on performance, it was only half as significantas ‘product/service’ investments and the benefits plateaued thirty weeks after theinvestment had been made." @default.
- W169226127 created "2016-06-24" @default.
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- W169226127 date "2014-02-03" @default.
- W169226127 modified "2023-09-27" @default.
- W169226127 title "Understanding the relationships between investment and business performance over time within service organisations" @default.
- W169226127 hasPublicationYear "2014" @default.
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