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• W170730859 abstract "Information technology has become a strategic resource in many organizations. As a result, the management of IT has dramatically increased in importance. IT is also changing at a rapid rate. This change is increasing the complexity of the challenges facing IT managers. Previous research has hypothesized that IT managers experience problems due to change in IT. results from that research were used for a nationwide survey of 1,000 IT organizations. Two hundred forty-six respondents provided data to confirm the existence and refine the definitions of problems that IT managers experience due to changing IT. Nine problem categories emerged. They were New Integration, Support Burden, Training Demands, Resistance, Acquisition Dilemma, Errors, Vendor Oversell, Cascading Needs, and Vendor Neglect. These findings provide a better understanding of the problems caused by changing IT and a stronger basis for future research on them. They also provide IT managers with a checklist of potential problems when faced with such change. Practical and Theoretical Bases business world exists in a constantly changing environment. Information technology (IT) is a key dimension of that environment (Lederer and Mendelow 1990). Although it is difficult to imagine a business today that does not in some way rely on IT as a foundation for its activities, little is known about the problems encountered by IT management that arise from rapid changes in that key environmental dimension. Keen (1991) predicted that by 1993 it would be impossible for firms to define an effective business strategy that does not rely significantly on IT. This growing significance of IT increases the importance and difficulty of managing it. fact that IT constantly changes compounds the difficulty. An MIT study, The Management in the 1990s Research Program, indicates there is general agreement that the rate of change is accelerating (Allen and Scott Morton 1994). Other published reports indicate that IT is changing at an unprecedented rate (Boar, 1994; Geisler, 1992). Industry observers and recent surveys suggest that this changing IT is causing problems for IT management (Carey 1992; Boar, 1994; Paul 1994; ComputerWorld 1995) . Besides such observations, problems due to change in IT are grounded in theory. An environmental impact theory (EIT) proposed that changing dimensions of the environment cause management problems for IT organizations (Lederer and Mendelow 1990). EIT was based on structured interviews with IS executives. A revised EIT suggested that IT organizations experience eleven specific categories of problems due to change in IT (Benamati, Lederer and Singh 1997). This paper describes additional research on the problems due to changing IT as experienced by IT organizations. It specifically attempts to answer this research question with a large sample: What problems, resulting from rapid change in IT, affect IT management? Methodology original and revised EIT resulted from small sample, qualitative studies. eleven problem categories from the latter study came from the analysis of the descriptions of 142 problems experienced by sixteen IT professionals (Benamati et al. 1997). current study used a field survey. survey items parsimoniously represented the 142 problems discussed in the revised EIT study. survey asked to what extent subject organizations had experienced 39 specific problems on recent development, implementation, and support efforts. A pilot study was conducted with five IT professionals. It was done to increase the clarity and conciseness of the survey, and to check that the items portrayed their intended meaning. survey was distributed nationwide to a random sample of 1,000 IT professionals. IT professionals provided a total of 246 usable responses." @default.
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• W170730859 title "Nine IT Management Problems Due to Rapid IT Change" @default.
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