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• W174299968 abstract "South African local government literature suggests a historical problem of municipal non-consultation in services identification and provision that goes hand-in-hand with community non-participation in municipal activities, coupled by a ‘culture of non-payment’ for these services. This research, which was conducted between 2002 and 2005 in the city of Johannesburg municipality, had the central purpose of ascertaining the manner and ways in which the city of Johannesburg provides its basic services to the Soweto communities and, in turn, of understanding if communities participate in municipal activities and hold possible attitudes of non-payment for municipal services. In order to attain the research purpose, six research questions were identified through local government theories and literature and advanced. The first set of four questions was aimed at the Soweto communities: How affordable are the basic municipal services to the Soweto communities? What are community’s perceptions of the importance of the various municipal services? Are the communities participating in the services identification and provision? How satisfied are the communities with the service delivery? The second set of two questions was aimed at service providers or the municipal services managers and councillors: What methods does the municipality use in identifying and delivering service? What does the municipality perceive to be their application and enforcement of service quality management standards? The original methodological intent was to interview the Soweto communities and the city of Johannesburg municipal services managers and councillors. 200 Soweto households were indeed interviewed from the eight townships of Chiawelo, Diepkloof, Dobsonville, Dube, Jabulani, Meadowlands, Naledi and Orlando, which were randomly selected. The survey amongst the heads of these 200 households was followed by four focus group meetings at Chiawelo," @default.
• W174299968 created "2016-06-24" @default.
• W174299968 creator A5020647867 @default.
• W174299968 date "2005-04-01" @default.
• W174299968 modified "2023-09-26" @default.
• W174299968 title "Local government service provision and non-payment within underdeveloped communities of the Johannesburg Unicity : service providers' and consumers' perspective" @default.
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• W174299968 hasPublicationYear "2005" @default.
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