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• W174583062 abstract "One of the primary features of modern government-to-citizen (G2C) service provision is the ability to offer a citizen-centric view of the e-government portal. Life-event approach is one of the most widely adopted paradigms supporting the idea of solving a complex event in a citizen’s life through a single service provision. Several studies have used this approach to design e-government portals. However, they were limited in terms of use and scalability. There were no mechanisms that show how to specify a life-event for structuring public e-services, or how to systematically match life-events with these services taking into consideration the citizen needs. We introduce the NOrm-Based Life-Event (NoBLE) framework for G2C e-service provision with a set of mechanisms as a guide for designing active life-event oriented e-government portals." @default.
• W174583062 created "2016-06-24" @default.
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• W174583062 date "2012-08-01" @default.
• W174583062 modified "2023-09-26" @default.
• W174583062 title "Towards a Life-event Oriented G2C E-Service Provision: the NoBLE Framework" @default.
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• W174583062 hasPublicationYear "2012" @default.
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