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- W174780913 abstract "Using the balanced-scorecard perspectives, this research investigates how Islamicattributes of products and quality of service determine customer satisfaction and loyaltyas well as the level of revenue growth and Return on Assets (ROA) in Islamic Banks. Theamount of respondents as sample was 120 from 3 Islamic Banks in Semarang. Data was. analyzed by Structural Equation Modeling (SElvO at 16.0 AMOS progftrm.The results indicate that the good internal business process drives entities'performance in customer perspective, although the relationship between customei andfinancial perspectives can not be found. Particularly, the results show that: (1) customersatisfaction is directly influenced by the quality of service, (2) customer loyalty isinfluenced directly by the Islamic attributes of products, (3) loyalty is directly influencedby customer satisfaction, (4) loyalty is indirectly influenced by the quality of service, and(5) rate of income gpwth directly affects the Return on Assets (ROA)." @default.
- W174780913 created "2016-06-24" @default.
- W174780913 creator A5046903695 @default.
- W174780913 date "2011-11-30" @default.
- W174780913 modified "2023-09-27" @default.
- W174780913 title "THE IMPACT OF ISLAMIC ATTRIBUTES OF PRODUCT ANDQUALITY OF SERVICE ON FINANCIAL PERFORMANCE IN ISLAMIC BANKING:CUSTOMER SATISFACTION AND LOYALTY AS MEDIATING VARIABLES" @default.
- W174780913 hasPublicationYear "2011" @default.
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