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• W1759921872 startingPage "209" @default.
• W1759921872 abstract "Innovativeness is key to the success of logistics service providers (LSPs) and as LSPs often lack competencies for innovation internally, external relations as sources to acquire knowledge relevant for innovation are important. To the authors' knowledge, there is no research identifying the relevant knowledge sources for LSP innovativeness. Based on contingency theory, we develop a conceptual model on the relevance of different external relations in the context of the innovation focus of the LSP. Thus, we extend insights from previous studies that have only discussed the benefits of external knowledge acquisition in general and outline how to use existing business relations of an LSP to facilitate different types of innovation. The hypothesized model is tested based on survey data from 201 LSPs using structural equation modeling. The findings support the model and outline that better relationships with external service firms or other LSPs are not important for internal process improvements and innovations for existing customers, but very valuable for innovations targeting new customer business, while good relations to customers even show a slight tendency to hamper the development of innovations for new customer business. In addition, it is shown that innovativeness is a strong driver of LSP firm performance." @default.
• W1759921872 created "2016-06-24" @default.
• W1759921872 creator A5062767782 @default.
• W1759921872 creator A5063089144 @default.
• W1759921872 date "2013-09-01" @default.
• W1759921872 modified "2023-10-18" @default.
• W1759921872 title "The Role of External Relationships for LSP Innovativeness: A Contingency Approach" @default.
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