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• W1762956085 abstract "Prior research on organizational trust has not rigorously examined the context specificity of trust, nor distinguished between the potentially varying dimensions along which different stakeholder groups (e.g., employees, customers, investors, etc.) base their trust. As a result, dominant conceptualizations of organizational trust are overly generalized. Building on existing frameworks stemming from research on organizational trust and stakeholder theory, we introduce a more nuanced perspective on the nature of organizational trust. We develop a framework that distinguishes between organizational stakeholders along two dimensions: depth of the relationship (deep or shallow) and locus (internal or external). The framework helps to identify which of six dimensions of trust (benevolence, integrity, managerial competence, technical competence, transparency, and identification) will be relevant to which stakeholder type. We test the predictions of our framework using original survey data from 1,296 respondents across four stakeholder groups from four different organizations. The results reveal that the relevant dimensions of trust indeed vary across different stakeholder types, and provide strong support for the validity of the depth and locus dimensions." @default.
• W1762956085 created "2016-06-24" @default.
• W1762956085 creator A5000700748 @default.
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• W1762956085 date "2010-01-01" @default.
• W1762956085 modified "2023-10-16" @default.
• W1762956085 title "Antecedents of Stakeholder Trust: What Matters to Whom?" @default.
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• W1762956085 doi "https://doi.org/10.2139/ssrn.1556832" @default.
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