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- W178920098 abstract "Preface - Competitive Impact - Management Information Tools - Performance Management - The Value-Added Environment: (I The Value Network) - The Value-Added Environment: (II Manufacturing) - Managing Change - 'Customer Facing' IS - IS Planning - Index" @default.
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- W178920098 date "1998-01-01" @default.
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- W178920098 title "Information systems : the customer service focus" @default.
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