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• W1815629042 abstract "The paper examined impact of risk management practices on service quality in healthcare provision in the Accra metropolis and compared analysis between private and public hospitals. Seven items relating to risk management practices for hospital staff were presented with responses based on a five point Likert Scale; ranging from strongly agree , agree, uncertain, disagree and strongly disagree. Questions tapping respondents’ feedback on expectations and experience of service provided were asked to patients in health facilities. Results of the study revealed that, private hospitals implemented more risk management practices and this positively impacted on their service quality from both the staff and patients’ perspectives. Public hospitals did not effectively practice risk management which showed up negatively on service quality performance from patients’ perspectives. The study shows that, management support and commitment is very important to all risk management strategies and managers in public health should commit more organizational resources toward the effective implementation of quality improvement initiatives. 1.0 Background There has been considerable worldwide concern about hospital performance in patient safety and quality. Risk management in health care is seen to be the most challenging task during provision of health services as health care risk have serious impact on the well being of patients, clients ,visitors and staff of health care and may interfere with the seamless delivery of health service. The rationale behind this study is to examine the implementation of risk management practices and its impact on service quality experienced by patients in public and private hospitals in the Accra Metropolis. Risk management is an essential undertaking in any public or private organization. It maximizes the chances of reaching the pre-planned objectives and enables optimal use of resources. Risk management enables management and members of teams to prepare for unforeseen events, hence minimize accidents or impacts of hazards and allows a smooth running of processes. In identifying risk in health care, Evidence suggests that working long hours or unconventional shifts (night, evening and rotating shifts) can induce fatigue and stress in healthcare employees that might jeopardize quality of care and patient safety (Dembe, Delbos, and Erickson 2009). Another study warned that; rehabilitation nurses must be aware of the incidence and consequences of falls. It is imperative that nurses become involved in coordinating fall prevention and fall reduction programs, monitoring risks for falls, and implementing corrective measures. (Commodore, 1995) 1.1 Statement of the Problem The experience of service in the healthcare industry is greatly impacted by the risk management strategies that a health facility practice so as to provide quality service to the patients or clients that visit them. In an ideal situation in which risk management strategies are implemented, service would have to be evidenced by proper capture and recovery of patient’s data, timely solutions and feedback, exhibition of staff self-confidence and technical knowledge, friendly attention and facility management. This means a health centre would have to put in place some risk management practices in addition to quality management tools to be able to provide excellent service. However problems like unexpected deaths, failure to diagnose or treat disease, surgical mistakes or accidents sometimes occur in most hospitals in the Accra metropolis. Additionally problem such as long waiting times, inadequate health personnel, inconsistent administrative procedure, uncomfortable sitting arrangements and unhygienic surrounding conditions are encountered by clients at OPD’s. All of these interfere with provider’s delivery of medical care negatively. This unfortunate situation brings to fore the question about the existence of risk management practices in both private and public hospitals. Could it be that in the private hospitals which are profit oriented only concern themselves with provision of the health service without putting in any additional financial and material resource into non-clinical activities with the view to providing quality service? Do they experience challenges that impact their practices so as not to bring forth the right results? Could it be also that they are assuming to be" @default.
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• W1815629042 date "2014-01-01" @default.
• W1815629042 modified "2023-09-24" @default.
• W1815629042 title "Influence of Risk Management Practices on Service Quality in Health Care Delivery" @default.
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