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- W181873165 abstract "Dominant tourist satisfaction measures, typically tied to service quality, have recently receivedmuch criticism by senior tourism academics (Ryan, 1995; Kozak, 2001; Pearce, 2005). Theseprominent tourism scholars commonly refer to very similar problems of these measures: theunnecessary and inappropriate focus on expectations as a major influence on tourist satisfaction;the inability of service quality scales to adequately measure gaps between service expectationsand performance; the lack of attention to immediate conscious satisfaction; the inability of theapproaches to shed light on travel meaning; and the inability to explain the emotional dimension oftourist satisfaction.The purpose here is to present a fresh tourist satisfaction approach which does not have theseproblems. Instead of service quality, this fresh approach views satisfaction in terms of happinessand quality of life. Overall happiness is said to depend much on satisfaction in different lifedomains (Glatzer, 2000), one of which is leisure travel." @default.
- W181873165 created "2016-06-24" @default.
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- W181873165 date "2008-01-01" @default.
- W181873165 modified "2023-09-28" @default.
- W181873165 title "Linking tourist satisfaction to happiness and quality of life" @default.
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