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- W1844177054 abstract "This paper attempts to measure patients' perceptions of the quality of services in public and private healthcare centers in Turkey. The main aim was to examine the impact of the dimensions of patient-perceived total quality service (TQS) on patients' satisfaction. The research framework and hypotheses are derived from a literature review of service quality and quality in the healthcare industry. The research data were collected through questionnaires and then statistically analyzed using descriptive statistics, Pearson product moment correlation and linear regression. The results suggest that service quality perceptions positively influence patient satisfaction with overall hospital care (SOHC). The most important factors identified in the regression model regarding patient SOHC are the quality of the hospital's social responsibility, administrative processes and overall experience of medical care received. These factors explain 74% of the variance in SOHC. The findings of the study can be used to improve TQS in both private and public hospitals. Copyright © 2013 John Wiley & Sons, Ltd." @default.
- W1844177054 created "2016-06-24" @default.
- W1844177054 creator A5020481746 @default.
- W1844177054 creator A5021979872 @default.
- W1844177054 creator A5055703578 @default.
- W1844177054 date "2013-03-12" @default.
- W1844177054 modified "2023-09-23" @default.
- W1844177054 title "The impact of total quality service (TQS) on healthcare and patient satisfaction: An empirical study of Turkish private and public hospitals" @default.
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- W1844177054 doi "https://doi.org/10.1002/hpm.2169" @default.