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• W186772104 abstract "This thesis examines how the rational reorganization of a mental health institution following a merger affected long-term employees and shaped their practice of emotion work. Studies of emotion work have typically presented coercion and enjoyment as zero-sum. This paper argues that coercion and enjoyment are not poles of a single continuum, but in fact represent different dimensions of emotion work. Through semi-structured interviews with eight long-term employees, this study found that as an organization of custodial care grows increasingly coercive, emotion work can become more apparently enjoyable as a site of refuge and resistance. Furthermore, workers can feel pleasure from not only resisting rationalized norms of emotion work, but also from accommodating them." @default.
• W186772104 created "2016-06-24" @default.
• W186772104 creator A5079771704 @default.
• W186772104 date "2014-01-27" @default.
• W186772104 modified "2023-09-26" @default.
• W186772104 title "EMOTION WORK AND THE RATIONALIZATION OF A MENTAL HEALTH INSTITUTION" @default.
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• W186772104 hasPublicationYear "2014" @default.
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