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- W188069632 abstract "Purpose – The aim of this research is to identify the contribution of network analysis as a communicationaudit method for diagnosing communication problems and predicting organizational identification.Design/Methodology/Approach – A network analysis was conducted within the communicationdepartment of a cooperation of municipalities in the Netherlands. Data were collected by usingsociometric questioning and a communication climate questionnaire.Findings – On the one hand, network analysis has proven to be a useful communication audit method fordiagnosing communication problems, since it offers the possibility to measure multiple communicationnetworks extensively and in-depth. On the other hand, network variables have proven to be insufficientpredictors for organizational identification.Originality/value – Earlier research stated that future communication audits should focus more on theextent to which various techniques involved contribute to the diagnosis of communication problems inorganizations. This has been done by adding a communication climate questionnaire to thiscommunication audit. The added value of this research lies in the evaluation of the contribution ofnetwork analysis as a communication audit method and the fact that it is now known that networkvariables are not good predictors for organizational identification.Keywords – Communications, Internal Communication, Communication Audit, Communication Climate,Reciprocity of Communication, Network Analysis, Communication Monitoring, CommunicationAlignment, Municipal Authorities." @default.
- W188069632 created "2016-06-24" @default.
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- W188069632 date "2014-01-01" @default.
- W188069632 modified "2023-09-27" @default.
- W188069632 title "Making communication visible: using network analysis to diagnose communication problems" @default.
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