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- W188218412 abstract "ABSTRACT We usually think about email as a single-user application that allows people to communicate through their email with other users. The people in our study used email differently: as a locale for collaboration within the same mailbox. We describe two ethnographic studies. The first study exam-ined how executives and assistants shared the executive’s mailbox. The second study examined how larger teams or groups shared a single mailbox to conduct a work opera-tion. These studies illustrate reinvention of technology by users, and argue for increased flexibility in email tools. Keywords Email, collaboration, reinvention. INTRODUCTION Many papers have studied the role email plays in people's work and personal lives, the methods they use to manage and organize mail, and the problems people face from ever increasing volume and overload. In these studies, email is viewed as a tool for communication and collaboration, gen-erally in support of some other task or acti vity. For example, Whittaker and Sidner [12] looked at how peo-ple deal with the mass of mail they receive. Sproull and Ki-esler [10], among others, discussed the organizational im-pact of email use. Balter [2] studied and modeled some of the mechanisms people use to organize their mail. Recently, Ducheneaut and Bellotti [4] have described the way email has become a “habitat” in which most work is done, with many people “living in th eir email.”" @default.
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- W188218412 date "2002-01-01" @default.
- W188218412 modified "2023-09-23" @default.
- W188218412 title "Collaborating Within - not Through - Email: Users Reinvent a Familiar Technology" @default.
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