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- W1893761492 abstract "Business Process Reengineering is a practice that is done in every organization that is serious in business and ready to provide its customers with the best quality of service or product and also to mitigate risk in operations for both the employee and the organization. Several research has been done to add value to the practice of business process re-engineering and quality service but none has focused on a particular unit or function of business to explain the true practice of this review and process re-engineering. This research project will be written on the basis of a live business environment where I have experienced and participated in process engineering and re-engineering. The applications of the DMAIC (Define, Measure, Analyze, Improve and Control) methodology will be the main six sigma guidance of this project from start to finish. This Client Service Group (CSG) unit of Standard Chartered Bank Cameroon has been used to demonstrate a true practice of process and quality service and engineering to the bank and also enforces better quality service for all the products of the bank. The unit is managed by staff with high quality practice and operational excellence skills to drive service quality to a maximum level to satisfy customers within a given turnaround time (TAT). Every process review or re-engineering in the bank is done with the assistance of one member of the CSG team. The CSG team uses very high-tech software to manage their day to day task (Business As Usual)." @default.
- W1893761492 created "2016-06-24" @default.
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- W1893761492 date "2013-01-01" @default.
- W1893761492 modified "2023-09-27" @default.
- W1893761492 title "Process Re-Engineering And Quality Service Practice In Standard Chartered Bank Cameroon" @default.
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- W1893761492 doi "https://doi.org/10.2139/ssrn.2223356" @default.
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